Top 5 Questions
we are asked at Big On Shoes

MFinding the right shoes to fit is something that so many ladies find a challenge. Especially with there being less and less independent shoe stores and sadly the support and education about quality shoes and footwear is often lost in some of the larger chain stores. Buying shoes online might seem like an extra hurdle again but over our 14 years selling shoes with Big On Shoes we understand this and work hard to make sure we make it easy for you. 

How can I work out what size I am? 

Without a doubt buying shoes online is made harder when you are unsure on your size. So it is important that you understand your foot measurements, the shoes at home that fit you well and that we are here to help if you are unsure. What do we do to help with sizing:
- Fitting review videos chatting you through the fit of the shoes
- Videos of the shoes on the feet to make it easier for you to see how they move and fit We measure every single pair of shoes (yep this is huge but we know it is so important). You can then use these measurements to compare to your foot measurements as well as your shoes at home that fit your perfectly.
- We are here to help. Via Messenger, phone, email or instore we are here to help you chat through your sizing.
Now sometimes we don't get it right the first time which is why we have the returns process that we do to make it easier for you but once we get to know you and your feet we can recommend, suggest and find the right ones for you based on tour previous orders. 

Why don't all styles come in all sizes? 

Ah, we wish so much we could fix this for you. But sadly some factories are only set up to make certain sizes due to minimum orders and some brands just don't have the demand for larger sizes. We are slowly working with more and more brands to open up larger sizes.

With smaller sizes over the last few years we found that we were not selling many sizes 36 & 37's so we reduced what we were ordering. This year it seems you all found us and we are so sorry we don't have the qtys in the smaller sizes but are working to bring them back in the future. 

Where are you located?

/pages/planning-a-trip-to-moranbahIWe are located in Moranbah in Central Qld, yep no major city near us but with the magic of the internet and Australia Post we can get your shoes to you mighty quick! This has been our home since we started and is where our store is too. If you are road-tripping through Central QLD we would love to see you. 

If you are planning a trip to Moranbah here is our advice on what we love about our town and what to do on a day here. 

Why are some styles sized in EU, AU and US sizing?

If there is ever a rally for one unit of sizing for shoes we will be holding the signs and singing the chant but sadly that day has not come. All our brands offer different sizing breakdowns based on how they develop their brand and sizing. Many years ago (may 11-12 years) years we tried for 12 months to offer a universal sizing comparison for our shoes for you. We thought if we convert all the shoes to one universal size it would make it easier.

Let's just say it did not work and Melissa learnt the hard lesson that through size guides, sizing videos and fitting recommendations this is the best way to give you the fitting advice you need. This is why we offer all the sizing info to you and have our team ready to offer advice to help you get the right fit.

If you are completely lost with the EU sizing because you have only ever bought a size 12 the best way to understand it is below: 

If they don't fit can I send them back?

Absolutely you can! However there are some shoes that are clearly labeled in bright red text that they are final clearance shoes (maybe they are marked down $200 to $50) these are not eligible for return so check with us before you buy these ones so we can check your fit.

Our Returns is simple 3-step process
1. Try the shoes and if they don't fit simply lodge your return with us on our website
2. Send your shoes back to us
3. We send you the new pair once they are received back here or organise a store credit (valid for 3 years) or a refund for you.