We offer three types of shipping; regular, express and international.

Regular shipping takes 7-10 days (However this may have some delays with COVID-19)

Express shipping takes 3-5 day (However this may have some delays with COVID-19)

International shipping takes 7-30 days (However this may have some delays with COVID-19)

International Terms: Depending on where you are located will depend on how long it will take to arrive to you. Should you require your shoes within 24-48 hours please contact our customer service team to discuss a road service option. Please note that your countries custom fees are payable by yourself if applicable.

We offer free shipping for orders over $100, unless you are purchasing during a promotional period where this may be removed. 

Otherwise our other shipping options are:

Regular shipping for all orders under $100: $19.95

Upgrade to Express Shipping for 1-2 Items: $19.95

Upgrade to Express Shipping for 3+ items $29.95

New Zealand shipping flat rate $30

International shipping flat rate $55

To track your order simply visit the Australia Post website HERE

If you have any issues using your tracking number please contact our Customer Service Team 

Be sure to take the time to refer to our size recommendation chart on each product! We take the time to measure the inner-sole of every shoe so that you know what size to order. We also give recommendations based on EU, US or AU sizing.

See our Fitting Guide Here which explains how to work out your foot measurement and use this against the inner-sole measurements.

We certainly do. We have a range of different styles that accomodate a wider fit.

Be sure to see our Wide Fitting Range Here. If you have any questions or need a hand with finding your right size, please contact our customer service team.

Narrow fitting shoes are always the most difficult to find from our brands, however there are slowly more and more options coming into the market. A great option for narrow feet is our Adjust To Fit range, which are styles that can be fully adjusted to fit your foot. See the Adjust To Fit collection here.

We recently did a blog post on narrow fitting styles you simply must see. Check out the Blog Post Here

The demand for orthotic options is growing rapidly in the shoe industry so we have been busy behind the scenes trying to offer more and more in this area. We currently have an extensive range of shoes that offer ladies either arch support or removable inner-soles so that orthotics can be inserted. See our range of Orthotic and podiatry designed options here.

We recently did a blog post on must have orthotic friendly options, See Our Blog Post Here

We have seen a rapidly growing demand for shoes that easily slip onto the foot for those ladies that are not able to bend down with ease. We recently did a blog on 4 top selling styles, see our Blog Post Here

If your shoes do not fit or you do not love them, simply lodge your return/exchange with us via our online returns form. We will reach out to you asap to discuss your exchange/return options and how we can help.

All orders are responsible for the cost of sending your shoes back to us for an exchange, store credit or return.

If your clothes do not fit or you do not love them, or perhaps you are not in love with your new bag/wallet, simply lodge your return/exchange with us via our online returns form. We will reach out to you asap to discuss your exchange/return options and how we can help.

Please note that clothing and bags/wallets need to be unworn, unwashed and have their tags attached. We are unable to accept returns for earrings or hair accessories for hygiene reasons. 

All orders are responsible for the cost of sending your shoes back to us for an exchange, store credit or return.

We want you to be completely satisfied with your purchase. If they are not the correct fit, style or size for you, just return your shoes within 30 days from date of purchase for an exchange or refund.

*If you have purchased sale shoes that clearly state "no refunds" than sadly we can not 

If you have purchased during a promotional sale period then please refer to our Sale Terms & Conditions to see if you are eligible for a refund, exchange or store credit. 

we are sorry this has been your experience with your shoes. As you can understand shoes fit everyone very differently which is why we do offer our returns policy and if they are not an exact fit for you then you can return them to us. However, we can not accept worn shoes unless there is a manufacturing defect on them in which case we work with you to get this sorted ASAP. 

If your shoes did not fit right the first time, or you are not in love with them, let us help you find another pair to exchange them for. Simply complete our online return/exchange form and we will be in touch with some other options or sizes that might suit you.

If you find a pair of shoes you would like to exchange them for, let us know so that we can place them on hold so they do not sell to someone else. We will hold your exchange shoes for up to 2 weeks while your original shoes are being sent back to us.

Domestic orders: We will post your 1st exchange out to you at no cost, however all exchanges after this time will be at a cost of $14.95

International orders: We will be in touch with you about the cost of freight for your exchange at that time. 

Returning your shoes to us for a refund or exchange is easy!

Simply pop them your shoes into their original box. Purchase either a 3kg or 5kg satchel at your local post office and pop your shoe box into it. Clearly write our return address onto the parcel along with your sender details.

* Please NO NOT affix any postage labels directly to the shoe box itself or you may incur a re-boxing fee of $5.00. If your shoes are returned without their original shoe box you will be charged a re-boxing fee of $5.00.

If you are an international buyer and are sending your shoes back to us, we recommend heading to your local post office and talking to them about the cheapest way to send them back to us. Be sure to keep your tracking number so that you can keep an eye on them as they head back to us. 

Please post your order back to us at:

Big On Shoes

Shop 5 Town Square Moranbah QLD 4744

*Please note that the cost of postage back to us is at your cost, we will not accept COD nor do we offer a reply paid service.

The below Terms and Conditions are in relation to any promotion where we offer 5% - 15% off shoes.

This offer is available during promotional periods only, both in stores and online. Sale prices are not available on past orders, custom orders or future orders.

This offer is not available in conjunction with any other promotional offer such as, but not limited to, birthday vouchers, loyalty vouchers, first time customer vouchers. 

We reserve the right to remove items from sale during promotional periods and make it unavailable for sale. 

Refunds, exchanges and store credits are available on items returned (unless you have paid via Afterpay, please see T & C's regarding this method of payment).

We may remove the "Free Shipping" Option during a sale period.

The below Terms and Conditions are in relation to any promotion where we offer 16% - 49% off shoes.

This offer is available during promotional periods only, both in stores and online. Sale prices are not available on past orders, custom orders or future orders.

This offer is not available in conjunction with any other promotional offer such as, but not limited to, birthday vouchers, loyalty vouchers, first time customer vouchers.

We reserve the right to remove items from sale during promotional periods and make it unavailable for sale.

A store credit is available on items returned, we do not offer refunds on items purchased at 16% off or more. If you are unsure on the shoes you are purchasing during this promotional period, this might not be the sale for you.

We may remove the "Free Shipping" Option during a sale period.

The below Terms and Conditions are in relation to our clearance shoes, where we offer 50% - 90% off shoes.

This offer is available while sale prices are marked, both in stores and online. Sale prices are not available on past orders, custom orders or future orders. 

NO Refunds, Exchanges or store credits are available on shoes returned from this sale. If you are unsure on the shoes you are purchasing, this might not be the sale for you

We may remove the "Free Shipping" Option for clearance shoes.

The below Terms and Conditions are in relation to using vouchers and checkout codes both in stores and online. 

Vouchers and checkout codes can not be used during sale promotional periods. Only one voucher or checkout code can be used at once (Eg: A Birthday Voucher can not be used at the same time as a loyalty voucher). 

We reserve the right to cancel or deny vouchers and coupons without notice.

From time to time we run prize giveaways on our Social media and website platforms. Please note that if you win a pair of shoes during a promotion we will cover the cost of freight to you. If you need an exchange all freight is at your cost. Shoes won are not eligible to be returned for cash. Please refer to the promotion about time to enter and when prizes are drawn.

We offer several different payment options including:

Credit/Debit Card
Paypal
Afterpay
Zippay
Openpay
Direct Deposit - At request only

If using Afterpay we will only offer a store credit or an exchange option if your shoes do not fit perfectly or if you do not love them. We will not issue a refund under any circumstances unless the fault lies with us (if we are out of stock or if the shoes are faulty). If you are unsure if this is the best option for you, please contact our customer service team.

We now offer Afterpay for ladies in New Zealand. For more information on this please click HERE.

Please note that Afterpay is a third party company, to find out how it works please visit their website HERE

If using Zippay as your payment method and your shoes do not fit perfectly, you are eligible for a refund, store credit or exchange (unless you have purchased during a promotional period, if this is the case please refer to the terms and conditions in sale Terms & Conditions). 

To find out more about how Zippay works, please see their website for more information HERE.

If you are using a credit note or gift card that has been issued to you, you will need to enter the code supplied to you at checkout. This code will only work at checkout and will not work if you are using it in your "shopping cart".

If using a discount code from a promotion, you will need to enter the code supplied to you at checkout. This code will only work at checkout and will not work if you are using it in your "shopping cart".

Please be mindful that you can only use one discount code at a time, so if you have two credit notes or gift cards, then reach out to us and we will complete your order manually. 

In the event that you can not get your code to work, please reach out to us and we will give you a helping hand.

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. We will not sell our database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

We may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users, or others.

When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website. You consent by using our website to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

We offer Credit Card processing, Direct Deposit, and Cheque. Credit Card payments are made directly through DirectOne's 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction.

Resetting your password is easy. Just click the “password reset” button next to the login button when logging into your account. This will send an email to your email account with the link and information on how to reset your password.

By signing up to either our Email Tribe or SMS Tribe, you consent to be contacted about new products, sales and any other promotional material. We value our customers and promise not to fill your inbox with spam. We are also considerate of the time of day that emails and sms are sent to you.